Total Service

Mission-critical systems require mission-critical service. As part of our commitment to being a reliable source of solutions for our customers’ mobile computing needs, Psion Teklogix offers a comprehensive suite of services to our customers worldwide. These services are designed to deliver the ultimate in protection of your investment – today and tomorrow.

Lower your Total Cost of Frustration (TCF) with Psion Teklogix' extensive service capabilities:

Professional Services to integrate Psion Teklogix’ technologies into a customer's business infrastructure and solution:

Business Process Analysis
Software Development and Middleware Integration
Project Management
Hardware Integration
Wireless Security Design
"Go-Live" Support and training

Installation and Implementation
Customer training
Highest Rankings earned from third-party technology company benchmarking organization, CompTIA

Customer Order and Life Cycle Management:

Order Tracking and Management
Order Processing for accessories, peripherals, add-on equipment, etc.
Highest Rankings earned from third-party technology company benchmarking organization, CompTIA

Help Desk Services:

Always Open – 7 x 24 x 365 Phone Support
Flexible Access – phone, e-mail, instant chat, paging
Rapid Call Pickup – 98% within 90 seconds
Highest Ranks earned from CompTIA

Depot Services:

Centralized locations (USA, Canada and Latin America)
RFID-enabled state-of-the-art facilities
"Black Belt" Six Sigma Optimized facilities
Unmatched tenure, experience, and training of depot personnel
Highest Rankings earned from CompTIA

Upgrade Services:

Investment Protection, including:

Buy-Back Programs
Leasing Programs
Special Upgrade Programs

On-line Services via Teknet, Psion Teklogix' Customer Extranet:

A unique and dedicated online service and support system for customers:

Instant creation of RMA numbers for each repair order
Interactive tracking of products through each stage of the repair and delivery process
Management of equipment in the field
Access to full history and statistics of repairs undertaken on every piece of equipment
Records and history of all help-desk calls
Validation of repair quotations on-line
Product manual and technical document downloads
Order Tracking